Return & Refund Policy

We want you to be happy with your saree. If it is not right for you, you can return it within 30 days of delivery. This policy applies to all orders placed on manishasareepalace.com and shipped within the United States.

1. Return window

You can request a return within 30 calendar days of the date your order is delivered, as shown in the USPS tracking. You do not need to give a reason. If you request a return within 30 days, we will accept the package as long as it is sent within 7 days of the label being issued.

2. Condition of returned items

To receive a full refund, returned items must be:

• Unworn, unwashed and not dry cleaned
• Unaltered: the blouse piece must be uncut and unstitched, and no fall, pico or other tailoring work added
• Clean, with no stains, perfume, deodorant, makeup and odors
• Returned with the blouse piece and any tags and protective wrapping that came with the saree

3. Items that cannot be returned

• Sarees that have been worn, washed or dry cleaned
• Sarees whose blouse piece has been cut or stitched, or that have had fall, pico or other tailoring work added

These exclusions do not apply to items that arrive damaged, defective or different from what you ordered (see section 7).

4. How to start a return

1. Email support@manishasareepalace.com or call +1 408-248-2851 within 30 days of delivery. Include your order number and the item you want to return.
2. We reply within one business day with a return authorization and a prepaid USPS return label.
3. Fold the saree with its blouse piece in its original wrapping, pack it securely, and attach the label to the package.
4. Drop the package at any U.S. post office or USPS collection point, or schedule a USPS pickup. Keep your USPS receipt.

5. Return address

Returns must use the prepaid label we provide. For reference, returns are sent to:

Please do not send returns to this address without contacting us first, so we can match the package to your order.

6. Refunds

• We inspect returns within 2 business days of receiving them and email you once the refund is approved.
• Refunds are issued to the original payment method within 5 to 7 business days of the return reaching us. Your card issuer may take a few more business days to show the credit on your statement.
• You receive a refund of the item price and the sales tax charged on it. There is no restocking fee and no charge for the return label.
• The original shipping charge is refunded when the return is due to our error, or a damaged, defective or incorrect item. For other returns, the original shipping charge is not refunded.
• If a return does not meet the conditions in section 2, we will contact you before deciding anything. If we cannot accept it, we will ship it back to you at no cost.

7. Damaged, defective or incorrect items

If your saree arrives damaged, has a defect in the weave or work, or is not the item you ordered, please contact us within 30 days of delivery with your order number and photos of the item and packaging. We will send a prepaid return label and, at your choice, ship a replacement (if available) or give a full refund including the original shipping charge.

8. Exchanges

We do not process direct exchanges. To exchange a saree for a different one, return the original for a refund under this policy and place a new order for the saree you want.

9. Cancellations

If you want to cancel an order that has not shipped yet, see our Order Cancellation Policy.

10. Your legal rights

This policy does not limit any rights you have under federal or California law, including rights relating to defective or misdescribed goods.

11. Questions about returns

If you have any question about this policy, please contact us. We reply to messages within one business day (Monday to Friday, excluding U.S. federal holidays).